Frequently Asked Questions

Can I send a Message directly to the Manager
Sometimes you need to contact the Manager without the knowledge of the Educator. All you need to do is: Select the Message icon (envelope) Select the...
Mon, 28 Jun, 2021 at 12:38 PM
How can I see my invoices?
To see your invoices simply: Tap "more" (three bars icon on the menu) Select "Payments" All the invoices and credit notes associated...
Wed, 28 Jul, 2021 at 6:02 PM
How to download photos from the app?
To view and download photos/videos shared with you simply: Step 1 - Go to the Gallery icon in the red bar at the top of the screen Step 2 -  Click on t...
Fri, 12 Nov, 2021 at 11:41 AM
How to join a video call?
To participate in a video call simply go to the Event invitation you received and click on the "Participate" button. Note: In the video call...
Fri, 12 Nov, 2021 at 11:46 AM
How to search the information shared with me?
TABLE OF CONTENTS What types of research you can do By child By type of record By Category By date How to search What types of research you can ...
Fri, 12 Nov, 2021 at 11:25 AM
How to send a Message or photos to the Educator?
To send video or photo messages to the Educator simply do the following: Log into your account. If you don't know how to log into your account s...
Fri, 12 Nov, 2021 at 11:32 AM
I am trying to send photos/videos to the Educator and the attach button does not work
Uninstall the ChildDiary application  Re-install the ChildDiary application on your Smartphone or Tablet if you don't know how to do this see this a...
Wed, 29 Dec, 2021 at 11:14 AM
I have two children, do I need two accounts?
No, you can have multiple children associated with your email.  To have access to your children's information through your account, you must indica...
Wed, 29 Dec, 2021 at 11:14 AM
My children's clock in/out register with QR Code
This article shows how Families WITH access to ChildDiary can use the QR Code to register children's attendance more quickly and effectively. St...
Fri, 12 Nov, 2021 at 11:58 AM