In this article you will find the step-by-step guide on how to use your ChildDiary account to communicate with your Educator and keep track of your child(ren)'s day-to-day life.


1. Create account

Family members WITH access to ChildDiary receive an email invitation from the Educator.

Check that you have received the email in your junk/spam box.

To activate the account you must:

Setp 1 - Follow the link provided in the email

Step 2 - Create a password

Step 3 - The password must be at least:

  • 6 characters
  • 1 uppercase letter
  • 1 lower case letter
  • 1 number
  • Example: Educator1234

2. What to do if I can't log into my account?

Check out this article to find out what to do if you can't log into your account.

3. Installing the application on your mobile/tablet

To find out how to install the app on your mobile phone or tablet see this article.

4. Getting started

From now on you can start receiving information about your child.

You will have access to:

  • Messages
  • Logs
  • Daily routines
  • Assessments
  • Planning 
  • Events and video calls
  • Gallery with videos and photos

5. Viewing Information

When your child's Educator shares information with you, you will receive the notification in the app.

You will also receive this information within the platform, in the red bar at the top, next to the "bell" symbol.

6. Searching for Information

To find out how to search for your child(ren)'s information see this article.

7. Calendar

To consult the shared events, you can do it in two ways:

Option 1 - Select the "Events" option in the filters

Option 2 -  Select the option "Calendar" in the red bar

8. Sending Messages to the Educator

See this article to learn how to send messages to the Educator.

To learn how to view and download the photos and videos shared with you see this article.

10. Participating in a video call with your Educator

See this article to learn how to participate in video calls with the Educator.

11. Registering my child's entry/exit

To find out how to register your child(ren)'s entry(s) and exit(s) using QR codes see this article. 

12. Notifications

To learn how to manage the Notifications you receive see this article.

13. Privacy and Data Protection 

See this article on the Data Protection Policy and Terms of Use.

14. Help

For help, just press the blue "Help" button on your account, or send an email to